Privacy Policy

1. Introduction

At vayaSupa, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our fuel delivery services.

2. Information We Collect

2.1 Personal Information

When you create an account or place an order, we may collect:

• Full name and contact details (email, phone number)
• Delivery addresses and location data
• Payment information (processed securely by third-party providers)
• Vehicle information (make, model, license plate)
• Account credentials and authentication information

2.2 Automatically Collected Information

We automatically collect certain information from your device when you use our app:

• Device information (device type, operating system, and anonymized technical identifiers for security and analytics)
• Mobile network information (carrier, IP address)
• App usage data (features used, time spent, crash reports)
• Location data for delivery services
• Order history and transaction data

2.3 Location Information

We collect location information to provide our fuel delivery services. We do not track location in the background when the app is closed.

• Precise GPS coordinates for delivery location (Foreground only)
• Address information for service delivery
• Real-time location tracking during active deliveries
• Location history for order fulfillment purposes only

2.4 Analytics and Performance Data

We use analytics services to understand how our app is used:

• App performance metrics and crash reports
• User interaction patterns and feature usage
• Session duration and frequency data
• Anonymized and aggregated usage statistics

3. How We Use Your Information

We use your information for the following purposes:

• Service Provision: To process and fulfill fuel delivery orders
• Communication: To send order updates, notifications, and customer support
• Account Management: To create and manage your user account
• Payment Processing: To process payments and prevent fraud
• Location Services: To provide accurate delivery services
• Service Improvement: To analyze usage patterns and improve our services
• Safety and Security: To ensure safe delivery operations and prevent fraud
• Legal Compliance: To comply with applicable laws and regulations
• Marketing: To send promotional communications (with your consent). Users can opt out of all marketing communications at any time through in-app settings or by contacting support.

4. Information Sharing and Disclosure

We do not sell user data. We do not sell, trade, or rent your personal information to third parties.

4.1 Service Providers

We share your information with the following categories of service providers:

• Payment Processors: To handle payment transactions securely
• Delivery Partners: To fulfill fuel delivery orders
• Cloud Hosting Providers: To store and process data securely
• Analytics Services: To analyze app usage and performance
• Communication Services: To send notifications and emails
• Mapping Services: To provide location and navigation services

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations and court orders
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Protect the safety of our users or the public

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction. We will notify you of any such change.

4.4 With Your Consent

We may share information when you explicitly consent or participate in promotional activities.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Data is encrypted in transit and at rest using industry-standard encryption
• Access Controls: Strict access controls and authentication mechanisms
• Security Audits: Regular security assessments and vulnerability testing
• Secure Infrastructure: Use of secure cloud infrastructure and services
• Employee Training: Regular privacy and security training for staff
• Data Minimization: We collect only the information necessary for our services

While we take reasonable measures to protect your information, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information for different periods depending on the purpose:

• Account Information: Retained while your account is active
• Order History: Retained for 7 years to support transactions and comply with tax laws
• Location Data: Retained for 30 days for delivery optimization, then anonymized
• Analytics Data: Retained in anonymized form for service improvement
• Legal Requirements: Retained as required by applicable laws

When information is no longer needed for these purposes, we securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Restriction: Request restriction of processing of your information
• Objection: Object to processing of your information
• Marketing Preferences: Opt out of marketing communications
• Location Settings: Control location sharing through device settings

To exercise these rights, contact us at support@vayasupa.com or use the in-app account settings.

8. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information immediately. Parents or guardians can contact us at support@vayasupa.com if they believe their child has provided us with personal information.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Technologies: Required for basic app functionality
• Performance Technologies: To analyze app performance and usage
• Functional Technologies: To remember your preferences and settings
• Marketing Technologies: To deliver relevant advertisements (with consent)

You can control cookie settings through your device preferences and app settings.

10. Third-Party Services

Our app integrates with third-party services that may collect information independently:

• Google Analytics: For app usage analytics and crash reporting
• Payment Gateways: For secure payment processing
• Mapping Services: For location and navigation features
• Communication Services: For notifications and email delivery

These third parties have their own privacy policies and we are not responsible for their practices.

11. International Data Transfers

Your information may be transferred to and processed in countries other than South Africa. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data, including:

• Standard contractual clauses with service providers
• Adequacy decisions where applicable
• Compliance with applicable data protection laws

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will:

• Post the updated policy in our app
• Notify users of material changes via email or in-app notification
• Update the "Last Updated" date at the top of this policy
• Require your consent for significant changes if required by law

Your continued use of our services after any changes constitutes acceptance of the updated policy.

13. Account and Data Deletion

You can request permanent deletion of your account and personal data:

• In-App: Through Account Settings → Delete Account
• Web Request: Submit Deletion Request
• Email: By sending a request to support@vayasupa.com

Deletion requests are processed within 7 business days and will permanently remove your personal data from our active systems, except where:

• Required by law to retain certain records
• Necessary for fraud prevention or security purposes
• Needed to resolve disputes or enforce our agreements

After deletion, you will lose access to your account and associated services.

14. Contact Information

If you have questions about this Privacy Policy or want to exercise your data rights, please contact us:

15. Lawful Basis for Processing

We process personal information based on one or more of the following lawful grounds:

• User consent
• Performance of a contract
• Legal obligations
• Legitimate business interests related to service delivery and security

This Privacy Policy was last updated on December 2, 2025.