Privacy Policy
1. Introduction
At vayaSupa, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our fuel delivery services.
2. Information We Collect
2.1 Personal Information
When you create an account or place an order, we may collect:
- Full name and contact details (email, phone number)
- South African ID or passport number
- Delivery addresses and location data
- Payment information (processed securely by third-party providers)
- Vehicle information (make, model, license plate)
2.2 Usage Information
We automatically collect device information, app usage data, location data for delivery services, and order history.
2.3 Location Information
GPS coordinates for delivery location, address information for service delivery, and real-time location tracking during active deliveries.
3. How We Use Your Information
We use your information to process and fulfill orders, communicate about orders, provide support, improve services, ensure safety, and comply with legal obligations.
4. Information Sharing and Disclosure
4.1 With Service Providers
We may share your information with payment processors, delivery drivers, cloud hosting providers, and analytics services.
4.2 Legal Requirements
We may disclose information to comply with legal obligations, protect rights, or prevent fraud.
4.3 With Your Consent
We may share information when you explicitly consent or participate in promotional activities.
5. Data Security
We implement technical and organizational measures including encryption, audits, access controls, and secure infrastructure.
6. Data Retention
We retain information as necessary to provide services, comply with laws, resolve disputes, and improve services. When no longer needed, we delete or anonymize it.
7. Your Rights and Choices
You have rights to access, correct, or request deletion of your personal information and to control communication preferences.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to remember preferences, analyze usage, and improve security. You can control cookie settings through your browser or device.
9. Third-Party Services
Our service may link to third-party websites; we are not responsible for their privacy practices.
10. Children's Privacy
Our services are not intended for children under 18. If you believe we've collected such information, contact us.
11. International Data Transfers
Your information may be transferred and processed outside South Africa, and we implement safeguards to protect it.
12. Changes to This Privacy Policy
We may update this policy and will notify you of material changes by posting the updated policy and other communications.
13. Contact Information
If you have questions about this Privacy Policy, please contact us:
- vayaSupa Privacy Team
- Email: support@vayasupa.com
- WhatsApp: +27774594019