Terms of Service
Welcome to vayaSupa! By accessing and using our fuel delivery service, you accept and agree to be bound by the terms and provisions of this agreement. Please read these Terms of Service carefully before using our services.
1. Acceptance of Terms
By using vayaSupa you agree to these Terms of Service.
2. Description of Service
vayaSupa provides on-demand fuel delivery services to customers in South Africa. We deliver unleaded petrol and diesel directly to your location. Our service includes:
- Fuel type selection (Unleaded, Diesel)
- Quantity selection (5-60 liters)
- GPS-based location services
- Real-time delivery tracking
- Secure payment processing
3. User Accounts and Registration
3.1 Account Creation
To use our services, you must create an account by providing accurate and complete information including your full name, email address, phone number, and valid South African ID or passport number.
3.2 Account Responsibilities
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
4. Orders and Payments
4.1 Order Placement
- All orders are subject to availability and acceptance
- Minimum order quantity: 5 liters
- Maximum order quantity: 60 liters per delivery
- Orders must be placed at least 30 minutes before desired delivery time
4.2 Pricing and Payment
Prices are displayed in South African Rand (ZAR). Prices include fuel cost, delivery fee (R50), and applicable taxes. Payment is processed at the time of order confirmation. We accept credit/debit cards and cash on delivery.
4.3 Order Modifications and Cancellations
Orders can be modified up to 15 minutes after placement. Cancellations accepted up to 10 minutes after placement. No refunds for cancellations made after the delivery process has begun.
5. Delivery Terms
5.1 Delivery Areas
Currently serving major metropolitan areas in Gauteng, Western Cape, and KwaZulu-Natal. Delivery availability is subject to driver availability and safety conditions.
5.2 Delivery Process
Estimated delivery time: 30-45 minutes from order confirmation. Drivers will contact you 5-10 minutes before arrival. You must be present at the delivery location. Valid identification may be required for fuel purchase.
5.3 Delivery Safety
All deliveries must comply with local fuel handling regulations. Deliveries will not be made to unsafe or restricted areas.
6. User Conduct
You agree not to use our service for illegal purposes, to interfere with our services, or to harass staff or drivers.
7. Intellectual Property
All content, features, and functionality of vayaSupa are owned by us and protected by law.
8. Disclaimers and Limitations
Our service is provided "as is" and "as available." We do not guarantee continuous, uninterrupted access.
9. Indemnification
You agree to indemnify and hold vayaSupa harmless from any claims arising from your use of our services.
10. Termination
We may terminate or suspend your account for violations, fraudulent activity, or at our discretion.
11. Governing Law
These terms are governed by the laws of the Republic of South Africa.
12. Changes to Terms
We reserve the right to modify these terms at any time. Continued use of the service constitutes acceptance of changes.
13. Contact Information
If you have any questions about these Terms of Service, please contact us:
- vayaSupa Customer Service
- Email: support@vayasupa.com
- WhatsApp: +27774594019